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October 7th - Different schedules on Thanksgiving Day, Monday, October 12.

You can find a list of City services and facilities affected by COVID-19 on and, and you can read up on the City’s tips for getting through this COVID-19 Thanksgiving.

Client services

  • The 3-1-1 Contact Centre will be open for urgent matters that require the City’s immediate attention. Call 3-1-1 or 613-580-2400 (TTY: 613-580-2401) to speak to a customer service representative.

Green bin, recycling and garbage collection

  • There will be no curbside green bin, recycling or garbage collection. Pickup will resume on Tuesday, October 13. Collection will be delayed by one day for the rest of the week.

  • Multi-residential garbage containers will be collected on the regular scheduled day.

  • Multi-residential recycling, green bin and bulky-item collection will be delayed by one day for the rest of the week.

  • The Trail waste facility will be open from 9 am to 5 pm.

Parking and roads

  • All City of Ottawa parking regulations and restrictions will apply on Thanksgiving Day.

  • Free parking will be available at City Hall from Friday, October 9 at 6 pm until Tuesday, October 13 at 6 am.


  • On Monday, October 12, OC Transpo bus and O-Train service will operate on a Sunday schedule.

  • O-Train Line 1 will run from 8 am until 11 pm, and O-Train Line 2 replacement bus service will operate from 7:30 am until 11 pm.

  • Use the OC Transpo Travel Planner to plan your trip.

  • Masks or alternative face coverings are mandatory on buses and trains and inside stations and shelters. Help slow the spread of COVID-19 in Ottawa: don’t take public transit if you’re feeling sick, do a self-assessment before leaving home, use the hand sanitizer dispensers in select stations and always wash your hands thoroughly when you reach your destination.

  • The OC Transpo Customer Service Centre at the Rideau Centre will be open from 10 am until 6 pm. All other OC Transpo Customer Service Centres continue to be closed until further notice.

  • You can buy or load a Presto card:

  • Using Ticket machines at all O-Train Line 1 stations, O-Train Line 2 stations and the Ottawa International Airport

  • At Shoppers Drug Mart, Loblaws and Real Canadian Superstore locations

  • Via

  • By phone at 1-8-PRESTO-123 (1-877-378-6123)

  • By downloading the PRESTO app

  • You can load your ParaPay account on or by calling 613-741-4390.

  • OC Transpo Customer Service (613-741-4390) will be open from 7 am until 9 pm. Customers who are deaf or who have hearing loss can use the relay service offered by their service provider or call 711 with a TTY to contact OC Transpo. You can also visit our web site at

  • You can plan Société de transport de l'Outaouais (STO) trips using Plani-bus.

Para Transpo

  • Para Transpo will operate a holiday service. Regularly scheduled trips for Monday, October 12, will be cancelled automatically. You can book trips for that day by calling 613-244-7272 or by using the online booking system.

  • Masks or other face coverings are mandatory on Para Transpo vehicles. Please do a self- assessment before you leave home and don’t take Para Transpo if you are sick.

  • Para Transpo operations:

  • The reservations line (613-244-7272) will be open from 7 am until 5 pm.

  • The trip cancellation and general inquiries line (613-244-4636) will be open from 6 am until midnight.

  • The Taxi Coupons line (613-842-3670) will be closed.

Recreation services

  • Some indoor and outdoor pools will be open for public swimming, with modified schedules.

  • Some weight and cardio rooms with be open with modified schedules.

  • Most registered programs will be cancelled. Check with your facility to confirm as some exceptions will apply.

Ottawa Public Health

Assessment Centre and Care Clinics:

  • The Moodie Care Clinic will be open during regular hours, from 9 am until 3:30 pm.

  • The Heron Care Clinic will be open during regular hours, from 9 am until 3:30 pm.

  • The Brewer Assessment Centre will be open during regular hours, from 8:30 am to 7:30 pm

  • CHEO Assessment Centre at Brewer will be open during regular hours, from 8:30 am to 7:30 pm

  • The COVID-19 Drive-thru Assessment Centre on Coventry Road will be will be closed on Monday, October 12.

  • The COVID Care Clinic at Ray Friel Complex in Orléans is not open.

  • The Sexual Health Clinic and satellite clinics will be closed.

  • The Site program office and supervised consumption services at 179 Clarence Street will be closed. The Site mobile van will operate from 5 pm until 11:30 pm.

  • The Ottawa Public Health Information Centre will be closed for general calls.

  • Ottawa Public Health’s COVID-19 phone line at 613-580-6744 will be open from 9 am until 4 pm.

  • Dental clinics will be closed.

  • The baby help line will be closed.

Cultural services

Archives services

  • The City of Ottawa Archives Reference Services and Gallery 112 will remain closed.

Municipal child care

Library Services

For more information on City programs and services, visit

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©2019 by Jan Harder.