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May 21st - Crime Prevention Ottawa's secure chat for women

Demand for Ottawa’s secure chat and text service for women living with violence doubles expectations in first month

More than 300 people have reached out for support during the first month of operations for Unsafe at Home Ottawa. This secure text and online chat service aims to give women living with domestic violence and abuse the support they need during the COVID-19 pandemic. Available 7 days a week from 8:30 am to midnight, it uses safe, encrypted technology to ensure that conversations are confidential and secure when someone reaches out for help. Trained counsellors provide advice, referrals and support in English and French. Here’s the breakdown of support offered in the chats:

  • Safety planning: 32% (includes 2 individuals supported in leaving a violent situation)

  • Other: 32% (for example, friends and family reaching out for support)

  • Emotional support: 20%

  • Practical support: 7%

  • Support with basic needs: 5%

  • Legal support: 3%

  • Financial support: 1%

The service was launched on April 14, 2020 by Crime Prevention Ottawa (CPO), the Ottawa Coalition to End Violence Against Women (OCTEVAW), Interval House of Ottawa, the Eastern Ottawa Resource Centre, and Victim Services of Ottawa, with communications support from the Ottawa Police Service.


Read the full results in the Newsroom at crimepreventionottawa.ca. Please continue to share this important resource.


Unsafe at Home Ottawa - Text (613) 704-5535

Chat online unsafeathomeottawa.ca


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©2019 by Jan Harder.