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June 1st - New Curbside Returns & Holds Service at OPL

*NEW* Curbside Returns and Holds Pickup Service at Ottawa Public Library

Ottawa Public Library (OPL) is pleased to announce a new curbside returns and holds pickup service, starting in the next few weeks. Please read on for details on how this new service works.


Monday, June 8: Curbside returns

As of Monday, June 8, you can return your library material to the following six (6) branch locations:

All book drops remain closed. Library items can be returned during hours of operations. No appointments are required to drop off library items.

  • Monday: 10 a.m. – 6 p.m.

  • Tuesday: 1 p.m. – 8 p.m.

  • Wednesday: 10 a.m. – 6 p.m.

  • Thursday: 1 p.m. – 8 p.m.

  • Friday: 10 a.m. – 4 p.m.

  • Saturday: 10 a.m. – 4 p.m.

  • Sunday: CLOSED

Due dates on all checked out Library items have been extended to give customers ample time to return their library materials.


Monday, June 15: Curbside Holds Pickup

Starting Monday, June 15, curbside pickup of holds will begin by appointment only at the six branches. Holds that were available on the shelf before the closure in March will be processed first. New holds cannot be placed at this time in order to allow employees to safely process the existing backlog of holds.


MANAGING YOUR HOLDS:

All holds that were not already available when the Library closed have been paused during the closure. If you wish, you can now resume your holds in the following way:

  • Login to your OPL account;

  • Resume your holds in the Holds section; AND

  • Choose a pickup location from one of the six branches offering curbside service OR keep your pickup location at the closed branch, and simply wait until that branch reopens to pick it up;

  • If you no longer want the hold, please CANCEL it.

If you had holds available and ready for pickup at any branch at the time of the closure in March, you will receive further directions on how to manage these holds.

To learn more about OPL’s curbside returns and holds pickup service, please visit the OPL website.

If you have questions, please contact us at 613-580-2940 or InfoService@BiblioOttawaLibrary.ca.

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