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July 7th - Fiber Optic Installations in Barrhaven

Barrhaven fiber optic installation locations:

  • Wessex Road between Alberni St. and Amherst Cres.

  • Valiant St. between Antler Ave. and Amherst Cres.

  • Antler Ave. between dead end and Tulane Cres.

  • Amherst Cres.

  • Glacier St.

  • Alberni St.

  • Deevy St.

  • Willowview Way

  • Avery Cres.

Message from Telecon:


Dear Resident,

Telecon is installing the new Bell Fibre Optic network in your area. To install this new network, we will be utilizing a combination of construction methods such as Directional Drilling, Micro Trenching, Hydro excavation and Existing Conduit Infrastructure.

The first sign of work starting in your area is a procedure called “Locates”. Telecon-Promark employees will be locating the existing underground infrastructure and applying paint and flags in various colours to identify to the construction crews of its location. The paint is water based and will disappear shortly. Please do not remove the flags. They will be removed by the construction crews once the work is complete and the flags are no longer required to work safely.


Directional drilling is a large drill machine approximately 3 meters wide and 7 meters longs, weighing 20 to 30 tons. This machine is tracked to disperse weight and we place plywood down to ensure minimal damage to lawn and driveways. The machine is connected to a pump in a large box truck to supply the fluids required to run the machine. In order to perform directional drilling safely and in accordance with municipal and federal laws, excavation pits are required on all existing utilities in the area. The location of and size of these holes is determined by the utility owners, depth and location, Ministry of Labour,

and safety regulations outlined in the Occupational Health and Safety Act.


Micro Trenching is a small tracked skid steer machine with a 24-inch trenching wheel, with carbide teeth on it. The skid steer drives along the curb or on the sidewalk while the cutting wheel creates a 2 to 6-inch-wide trench along the curb/sidewalk. The dirt from the trench is piled neatly along the trench. To perform this task any hard surface such as asphalt will be cut and removed prior to the trenching machine crossing. All hard surface will be reinstated using municipal standard requirements. If you have an interlock driveway, the interlock will be removed and reinstalled when the trenching is complete. At all times, access to your driveway will be maintained.


Hydro Excavation is done with a Hydrovac truck. These trucks are large and loud. Using a high-pressure water wand and a powerful suction vacuum these trucks remove the ground around existing utilities in a safe manner. This material is removed from site and creates daylight holes to allow our employees to see all existing utilities and perform the construction tasks safely.


Existing Conduit Infrastructure is the use of conduits placed underground at the time the homes were built. They require daylight holes at junctions and places where the cable exits the conduit.


Excavations are backfilled first with sand to protect the utility, then granular, and topped off with approximately 4 to 6-inches of a high-grade black earth topsoil mixture. Micro trench is backfilled with the originally dirt removed by the micro trencher and then top dressed in our black earth topsoil mixture. All areas are then seeded using a combination blend of Kentucky Blue grass, Fine Fescue, Tall Fescue and perennial Ryegrass.


The method of construction is determined by many factors including existing utility location, future city projects and safety of installation. Telecon does not have the ability to change the approved method of construction. All work being done is in the municipal utility easement of the property and is fully permitted by the City of Ottawa. All work is inspected regularly by the City and Bell inspectors to ensure construction is done in accordance with and meets the standards set out by the permits.


If you have an underground sprinkler system, we ask the you attempt to locate the sprinkler heads and mark them to assist us in preventing damage. If you need assistance with this, please flag down a Telecon employee. If your sprinkler is damaged during the construction process, please reach out to the Telecon Customer Care group on next steps.


While our crews are on site, and with your permission, we would be happy to run a fibre service wire to the side of your home. This service wire will be placed by slicing the lawn and inserting the wire. There will be no damage to your property and no access to your home is required. Once complete, your home will be “fibre ready” and you may order the service at any time.


If you do not want your home to be “Fibre Ready”, please contact us at the Telecon Customer Care group. If you do not want to be fibre ready, we will install a small grade level enclosure at property line approximately 11-inches by 11inches with a green plastic lid at the property line with the fibre wire coiled inside for future.

Contact information for the Telecon Customer Care group is as follows;

Email: customer.care@telecon.ca

Phone: 1-833-386-8227


Please leave your Name, Contact Number, Civic Address including street name and city, and a brief description for the reason of your call so we can return in the quickest and most efficient manner.

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