• barrhavenward3

February 12th - Family Day schedule changes and cancellations

The City of Ottawa reminds residents of the following schedule changes for Family Day on Monday, February 15. Provincial Orders have temporarily closed City-managed recreation and cultural facilities and suspended some in-person services. The provincial Stay-at-Home order remains in effect on Family Day.

Client services

  • Client service centres, including the Government Service Centre at 110 Laurier Avenue West and the service centre at Ben Franklin Place, will remain closed.

  • All other client service centres and the City's Provincial Offences Court remain closed.

  • The City's 3-1-1 Contact Centre will be open for urgent matters that require the City's immediate attention. Call 3-1-1 or 613-580-2400 (TTY: 613-580-2401) to speak to a customer service representative.

Green bin, recycling and garbage collection

  • There will be no curbside or multi-residential green bin, recycling, garbage or bulky item collection on Family Day. The pick-up will take place on Tuesday, February 16. In addition, the collection will be delayed by one day for the remainder of the week.

  • Multi-residential garbage containers will be collected on the regular scheduled day. Multi-residential recycling container and green bin collection will be delayed by one day for the remainder of the week.

  • The Trail Waste Facility will be open from 9 am to 5 pm.


  • Enforcement of overtime parking on streets that do not have posted time limits has been suspended.

  • All other City of Ottawa parking regulations and restrictions will apply during this time.

Transit Service - OC Transpo

  • No special service will be operated for Winterlude, due to the pandemic. Visit the Government of Canada's website for more information about virtual Winterlude events taking place this year.

  • OC Transpo buses will operate on a reduced weekday schedule. O-Train Line 1 and Line 2 buses will run on a normal weekday schedule.

  • All OC Transpo Customer Service Centres remain closed at this time.

  • You can buy or load a Presto card:

  • Using ticket machines at all O-Train Line 1 stations, Greenboro Station and the Ottawa International Airport

  • At Shoppers Drug Mart, Loblaws and Real Canadian Superstore locations

  • Via

  • By phone at 1-8-PRESTO-123 (1-877-378-6123)

  • By downloading the PRESTO app

  • OC Transpo Customer Service (613-741-4390) will be open from 7 am to 9 pm.

  • Société de transport de l'Outaouais (STO) customers can plan their trips using Plani-bus.

  • For more information on Family Day service, visit You can also call 613-741-4390.

Para Transpo

  • Para Transpo will operate a holiday service. Regular scheduled trips will be automatically cancelled. Customers can book trips for Family Day starting on Monday, February 8 by calling 613-244-7272 or using the online reservation form.

  • Para Transpo operations:

  • Taxi coupons (613-842-3670) will remain open.

  • The reservations line (613-244-7272) will be open from 7 am to 5 pm

  • The trip cancellation and general inquiries line (613-244-4636) will be open from 6 am to midnight.

Recreation services

  • All indoor pools and fitness centres remain closed.

  • The Mayor’s annual skating party at Marion Dewar Plaza at City Hall has been cancelled due to COVID-19 restrictions.

  • Visit for plenty of free and safe activities to allow you to get out with your household for some fresh air and a change of scenery.

Community and Social Services

  • The Tom Brown respite centre, at 141 Bayview Road, will be open from 9:30 am to 4 pm.

  • The Bernard Grandmaître respite centre, at 309 McArthur Road, and the St. Paul’s Eastern United Church respite centre, at 473 Cumberland Street, will both be closed.

Ottawa Public Health

Visit the OPH COVID-19 Testing Information page for hours of operation and to book appointments at assessment centres and care clinics in Ottawa.

  • The Moodie Care and Testing Centre: open 8 am to 3:30 pm

  • The Heron Care and Testing Centre: open 8 am to 4:30 pm

  • The Brewer Assessment Centre: open 8:30 am to 3:30 pm

  • The CHEO Assessment Centre and Kids Come First Care Clinic at Brewer: open 8:30 am to 3:30 pm

  • COVID-19 Drive-thru Assessment Centre at City Hall/NAC: open 10 am to 6 pm

  • The Ray Friel Care and Testing Centre: open 8 am to 4:30 pm

  • The Centretown, Sandy Hill, and Somerset West Community Health Centres and the pop-up testing site at the Vanier Community Service Centre will be closed.

Other OPH Services:

  • The Sexual Health Clinic and satellite clinics will be closed.

  • Site needle and syringe program:

  • Site office at 179 Clarence Street, including supervised consumption services, will be closed Monday, February 15

  • Site mobile van will operate on a regular schedule from 5 to 11:30 pm

  • The Dental Clinics and Parenting in Ottawa Drop-ins will be closed.

  • The Ottawa Public Health Information Centre will be closed, but you can call and leave a message and inquiries will be responded to during regular business hours. You can also connect with us online for the latest health information on

Cultural services

Municipal child-care services

Library services

  • The Ottawa Public Library will be closed.

  • Visit the OPL website for further information and to access library services online.

For more information on City programs and services, visit

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