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April 14th - OC Transpo’s new My Para Transpo Application

OC Transpo’s new My Para Transpo application makes it easier for customers to book a trip online


Para Transpo customers now have more self-service options to book and track trips. Today, OC Transpo launched the new My Para Transpo online application.


With this new application, Para Transpo customers can now:

  • Book a next-day trip

  • Cancel a booked trip

  • Track the location of a vehicle for an imminent trip

  • Manage their customer profile information

The browser-based application is mobile friendly and can accommodate various device platforms.


My Para Transpo has been developed in collaboration with Para Transpo customers. Since December 2020, a working group of customers has been testing the application and an early adopters’ group has been piloting the service since July 2021.


My Para Transpo will continue to improve as new functions are added and technology improves. Future releases will include enhancements requested through customer feedback, including functionality that allows designated support persons and institutions to book or cancel trips on behalf of their clients or loved ones, customer notifications for upcoming trips, and a downloadable mobile application.


To ensure a seamless transition to My Para Transpo, the existing web forms that have been available to customers for bookings and cancellations will be maintained for an overlap period of 12 weeks.


To learn more about OC Transpo’s My Para Transpo online application, you can visit octranspo.com.


For more information on City programs and services, visit ottawa.ca

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